Hann Furnishing Ltd Privacy Policy

Hann Furnishing are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018.

Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

We use the information you the consumer provide at the time of order, to create an account with us, take payment if applicable and contact you to arrange delivery. We will only ever use this information respectfully and lawfully in accordance with the Data Protection Act 2018, once enacted. You, the customer, have the right to revoke any given consent at all times.

If we make changes to this notice we will notify you by updating it on our website. Hann Furnishing will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Hann Furnishing determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Data Protection Officer, Hann Furnishing, 13 Napier Square, Houstoun Industrial Estate, Livingston, West Lothian, EH54 5DG.

How do we protect and safeguard your personal information?

All information we hold about you is done so in a secure environment and will remain confidential.

No credit card or payment details are held or kept on file and any credit card details taken over the phone are manually input into a card machine whilst on the phone and card details are never written down. You have to right to information about your stored personal data, and you have the right to correct, block and delete your data.

Third parties

We may use third parties to provide the high level of customer service expected in our business,

As a prospective customer, we do not transfer your personal data to third parties at this stage except the following:

• Companies that provide services to us. Our telecommunication and network service providers will get to see your phone number if we call you and they will see your email address (but not the content of what you send us, if you encrypt it).
• In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.

As a customer, we transfer your data to the following third parties:

• Companies that provide services to us. Our telecommunication and network service providers will get to see your phone number if we call you and they will see your email address (but not the content of what you send us, if you encrypt it).
• Delivery services. Although we occasionally do our own deliveries, we use an external delivery provider to get your products to you safely and quickly and in such cases, we will transfer personal data to such third parties to enable delivery to be fulfilled.
• Customer service agencies. We use customer service agencies to assist with your complaints and compliments. We also use the Furniture Ombudsman.
• Suppliers who provide direct home delivery of your purchase.
• Payment providers. We use Worldpay to process payments.
• Tradespeople. We work with a number of tradespeople who assist us with your goods, such as assembly and fitting.
• In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.
• If you do not pay your bills, we may choose to engage a third party to recover any money you owe us.

Changes to our Privacy Policy

If we decide to change or update our privacy policy, we will do so on this page. 

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Newsletter

If you choose to sign up to our newsletter, you’ll receive emails including promotions, offers, new products and other information about our site. You can opt out at any time via the email or by contacting us.

Your email address is safe with us.

• We never sell or share your email addresses with other companies.
• You can unsubscribe at any time.
• We require that each e-mail message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
• If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.
• If you feel you’ve been sent unsolicited email and would like to register a complaint, please email us using our contact page.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us. The only exceptions to this are where:

• the law requires us to hold your personal information for a longer period, or delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible;
• or in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Cookies

Our website uses Google Analytics and Facebook Pixel to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google and Facebook. This information is then used to evaluate visitors’ us of the website and to compile statistical reports on website activity for Hann Furnishing.

Cookies allow us to obtain information about how you use our site; we can then use it to improve our site.

What we use your information for:

• For security reasons, check and verify your identity. This helps us detect crime and even prevent it.
• Keep track of any promotions.
• Make general improvements over the whole website.
• Tailor parts of our service to you.
• It helps us understand how you shop and we can make improvements to adapt the website to our customer’s needs.
• Notify you of any changes.

When we might collect information:

• When you visit our site and any sites accessible from our website.
• If you contact us through the contact form or any other methods.
• When you register on our site and make a purchase.

Your personal information is safe with us and will never be released to other companies for marketing reasons. We may use and share anonymous information. However, we must stress that this does not include your personal information.

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Read the Facebook privacy policy

Read the Pinterest privacy policy

Read the Instagram privacy policy

More about Cookies

For more information about cookies, visit https://ico.org.uk/your-data-matters/online/cookies/

Should you wish to discuss anything further please contact us.